When scratching the back of an iTunes gift card to get the numbers to redeem it, the numbers scratched off and now I can't redeem the value of it. How can I get a refund or a new gift card with the same value?

1 Answer 1


I was in this situation once. However I went to the Apple support site, followed what they said, and then filled out the email form. From what I remember they will ask you for what you can make out of the code, and then the serial number of the gift card. This is the link to the email form submission page: http://www.apple.com/support/itunes/contact.html?form=cards_codes&topic=iTunes%20Cards%20and%20Codes&subtopic=Redemption%20questions Where it says 'specific request' select 'my code is scratched or unreadable.' Proceed to fill in the form as best you can and send it off. I got a response in less that 48 hours, and the answer they gave me allowed me to redeem my card. In answer to your original question, I don't actually know, but I hope this assistance means you will no longer have a need to refund the card. Hope this helps.

  • Thanks so much for your response. I am trying this now. This is exactly what I was looking for. Thank you!
    – DMase05
    Dec 31, 2010 at 4:35
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    I am glad I could help. They usually give a very good email response, and I got mine within 48 hours. Cheers.
    – Ali
    Dec 31, 2010 at 15:37
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    I just got a response from Apple and they helped me redeem the card. Thanks again for your help.
    – DMase05
    Jan 4, 2011 at 1:22
  • Your welcome, anytime. :)
    – Ali
    Jan 4, 2011 at 10:59

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