I am using OS X Lion 10.7.4.

The Google Chrome application seems to work fine and the icon appears normal the Dock and Launchpad. What does this error icon mean?

  • How did you add Chrome to the Applications folder? Via the Dock? – gentmatt Jul 1 '12 at 15:30

I have not seen this happen and it is quite uncommon, but usually it means that the app hasn't fully loaded the icon from the dmg file to the memory. It could've been because you moved the app over very quickly or you must not have followed the standard procedure, which is Download app → Drag icon to Applications folder.

Either way, it should fix itself on a reboot. If you don't want to do that, there's an answer on Super User to the same question:

Drag the app to your desktop first, and wait for it to finish loading from the .dmg file. It will get its proper icon. Then drag it to the Applications folder, or on the alias in the .dmg, if one is supplied.

  • That's similar to what I've heard. If you don't drag a new app to the applications folder via a Finder window, the icon cache used by Launchpad does not get updated. A common situation where this would happen is when you drag a new app to the applications folder via the dock. – gentmatt Jul 1 '12 at 15:37

The Dock process hasn't yet loaded the icon, it'll fix on restart, but if you want it really badly just quit Dock via activity monitor or

$ killall Dock

it'll restart on it's own and force the icons the refresh


Either the App has been downloaded and not opened yet, or the App is not compatible with the current OS.

  • 2
    "The Google Chrome application seems to work fine…" – Timothy Mueller-Harder Jul 1 '12 at 14:56
  • Well, @CDK may have a point here. Maybe Chrome is installed twice on your system? – nohillside Jul 1 '12 at 14:59

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