If I try to navigate to any of the following pages:

I get an error message in Safari saying:

Safari can't open the page "https://encrypted.google.com/" because Safari can’t establish a secure connection to the server "encrypted.google.com"

I also find that on the Gmail page many images are missing and when I try to go the image location I see the same error as above. Here's a pic of the missing images:

enter image description here

In chrome I have the same issue but with a different error as follows:

Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error.

I am not using a proxy and this behaviour has started recently for seemingly no apparent reason although I did get a new router about 2 weeks ago. Why am I experiencing these problems?

  • Couple things to check. 1. Did you visit China recently? 2. What version of Mac OS X? 3. DNS servers, what are they? 4. Version of Chrome? Version of Safari? My first thought is that there is some redirection going on when you visit those named domains, which could be related to DNS. second would be invalid certs.
    – Greg
    Nov 17, 2013 at 8:18
  • I don't know if this is related to your issue or not, but there has been a lot of chatter in security circles about SSL/TLS issues lately (and not just Apple's problem.) Many servers have been reconfigured to stop supporting a lot of older configurations known to be insecure, and I expect there to be issues where SSL/TLS just plain won't work for at least a little while.
    – Mattie
    Mar 20, 2014 at 11:16
  • Is this happening with any other HTTPS websites? Is your time and date correct? Is your copy of Chrome, Safari and OS X up to date?
    – Jacob Wood
    Jun 26, 2016 at 4:46

1 Answer 1


The issue with certificate trust is one that can break on the server side or the client side. Worse, any intermediate certificate can fail or expire in a chain of trust so it may not be the first certificate you inspect that causes the failure.

In the 2012 case, a temporary mismatch between what Google assumed was a trustworthy certificate chain and what apple has actually shipped caused this. When that gets sorted, you have an excellent chance of secure browsing from the main google entry page and all shipping versions of Safari.

As each “root certificate” expires and as classes of certificates and handshakes are deemed no longer secure, this error will pop up again and either an OS update or server update is needed to fix it. As long as your macOS is getting security updates, you shouldn’t have to load new unexpired root certificates manually for sites as large as google.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .