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The Family process (/System/Library/CoreServices/Family.app/Contents/MacOS/Family) is hanging randomly on macOS. When this happens Screen Time settings fail to sync from iPhone to iMac, Find My struggles to locate devices, and cpu begins to overheat. I have been on the phone and screen shared with Apple Tier 1 with no resolution.

There are multiple questions on Apple community, reddit, and other forums trying to resolve this issue. AFAIK none have been successful.

One suggestion was adding /System/Library/PrivateFrameworks/IMCore.framework/imagent.app as an Allow rule in Network Firewall ( OR even just turning off the Firewall in Network settings ) to test if that solved this issue.

So far (after 12 hours of monitoring Activity Monitor) it seems to have prevented the Family binary getting stuck in a (Non Responsive) state but hundreds of errors in Console.app suggests the issue is still present.

With Firewall off I see hundreds of console faults for the Family process:

43315   fault   12:26:52.972217-0500    Family  CoreData: Unable to create token NSXPCConnection.  NSXPCStoreServerEndpointFactory 0x7f8e89122f10 -newEndpoint returned nil

Other curious entries:

1174    fault   12:29:47.235445-0500    UIKitSystem container_query_get_single_result: client is not entitled
1113    fault   12:34:14.299396-0500    imagent Couldn't write values for keys (
    CheckSensitivePhotosAnalytics
) in CFPrefsPlistSource<0x7fa770925990> (Domain: com.apple.messages.commsafety, User: kCFPreferencesCurrentUser, ByHost: No, Container: (null), Contents Need Refresh: No): setting these preferences requires user-preference-write or file-write-data sandbox access
164 fault   12:34:22.125092-0500    apsd    Peer connection [pid=1051] lacks APSConnectionInitiateEntitlement
46757   fault   12:34:30.890039-0500    com.apple.WebKit.WebContent checkinWithServer Failed bootstrap_lookup2 for name of coreservicesd, kern_return_t=#1100/0x44c Permission denied name=com.apple.CoreServices.coreservicesd

Why is this process hanging?

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  • If turning off the Firewall solves the problem, why not just leave it off? Unless you're doing something very unusual, it serves no purpose. Scary log messages are not a problem in themselves. Thousands of them are generated every hour on all Macs.
    – Linc D.
    Commented Sep 5 at 2:25
  • The "why" may be difficult to answer (even though it seems to be network-related). But can you run ps aux | grep -i family the next time it is stuck and add the result to the question? It might offer a clue.
    – nohillside ♦
    Commented yesterday

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