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Older friend of mine uses a ReSound behind the ear hearing aid. These are equipped with a small volume up/down lever on the device itself, so he can tune the volume to match his environment.

Usually, this works perfectly, but if he is in call on the iPhone, pressing either volume up or down is intepreted as a press on the side button, meaning the call is dropped. He's been using hearing aids for 30+ years and thus tuning the volume is second nature to him.

Is there a way to stop this or change how the iPhone reacts to the button presses beyond contacting the developer of the hearing aid and asking them to push a new update?

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The hearing aid is sending a call end signal to the phone. They would need to visit their audiologist and ask whether the device can be reconfigured.

On Phonak hearing aids, phone commands can be disabled for the volume buttons in the settings for the hearing aid.

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  • Do you mean in iOS settings or specifically in the Phonak app, if there is such a thing? If iOS, please provide directions
    – prinneh
    Commented Aug 8 at 9:55
  • On Phonak, the app cannot do it. It must be configured by your audiologist.
    – Ezekiel
    Commented Aug 9 at 12:42

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