I just upgraded my mac from 10.14 to 13.6.5. Now whenever I get a message, the notification that appears shows the person's phone number or email address rather than their name.

My contacts are synced using iCloud, and the notifications work fine on my iPhone. It was working just fine in 10.14 too.

Any ideas on how to fix this?


I tried to fix it by signing out of Messages and signing back in again... and now every single one of my iMessage conversations are gone! 😭 All of my SMS messages are still there.

1 Answer 1


The follow steps fixed it, and it seems obvious in retrospect:

  1. Open Messages settings, and sign out of iMessage
  2. Sign back in again
    (At this point all of my iMessage conversation threads disappeared for no reason, and if I attempted to reopen them, they would have a blank recipient and I couldn't actually send a message, even though the conversation was there, which was quite alarming.)
  3. Reboot the system

Now everything seems to be working. Hopefully it stays that way.

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