[Note: Cross-posted to webapps.stackexchange.com]

My wife and I have 2 iPhones and 1 iPad2. We each use our iPhone to access our Gmail accounts. My wife also uses the iPad for that (whereas I do not). However, recently, my wife is unable to access her emails on her iPhone or iPad.

To be clear:

  • She can login to Gmail without a problem.
  • She has access to the Internet at all times (this is regardless of being on 3G or WiFi, the problem is the same with both).
  • She can access other Google services (e.g. Google+) from the same device.
  • She can see how many unread emails she has in her inbox.
  • Logging into the Gmail account from a computer gives no problem at all.
  • Gmail is accessed through Safari (on the iOS devices).

But, no, she does not see any email in her inbox: she only has the message "No offline messages".

This occurs on both devices: her iPhone and her iPad. Google tells me that she is not the only person to have the problem: it has happened to people on iOS, BB Playbook and even in Chrome. See links:

The only solutions offered were on the BlackBerry forums such as:

  • Clearing cache (no effect)
  • Viewing Gmail in full browser/HTML mode (not possible from iOS)[correction: this is possible, one needs to scroll down to the bottom of the message list]

I personally use the Gmail specific app downloaded from the AppStore. So I downloaded that for my wife and tried that. It suffers the same problem.

  • I tried logging out of her account and logging back in, to no avail.
  • I tried shutting down all the apps and relaunching them, to no avail.
  • I tried shutting down the devices and restarting and relaunching, to no avail.

Finally, thinking it may be specific to my wife's Gmail account, I tried logging in with my account and it suffers the same problem of that device, although not on my own iPhone.

To make it even more complicated, I logged out of my account on my own iPhone and logged into her Gmail account. There again, no problem to log into the account, but "no offline messages" is still displayed. I then logged out of her account and switched back to my account (still on my iPhone) and I can access all my emails without a problem.

Any help would be greatly appreciated!

[Update: The Gmail.app and accessing the account through Safari, on the iPhone ONLY, is now working again. However, on the iPad, it still does not work.]


  1. It is possible to view the browser/HTML version of Gmail and in that case it works. However, this does not solve the mobile view problem.

  2. In the mobile version, I noticed that if one selects specific tags, the emails are shown. The problem is when viewing "Inbox", "All messages" and other default groupings.]

  • Just to make sure that I understood the issue properly, you're using the Google app instead of the build-in Mail app to check these accounts? If so, what happens when you set up the Mail app to use her account?
    – JW8
    Commented Apr 1, 2012 at 4:03
  • Indeed, she is NOT using the Mail.app to check her account. However, on my iPhone, I am. Regarding the Gmail.app, she was not using it before, I just installed it now to see if that fixed the problem. Finally, I don't think either of these should influence the behavior in Safari. Nevertheless, I just tried and it does not change anything to the safari view.
    – Nicojo
    Commented Apr 1, 2012 at 4:16
  • You can access the desktop version of Gmail on iOS. Try that to see if the problem still occurs: Safari > Gmail.com > scroll all the way down and next to where it says "view gmail in," choose Desktop. Let us know what happens
    – Senseful
    Commented Apr 1, 2012 at 22:34
  • @Senseful, OK, that works (I had trouble finding it on the iPad version): I can indeed access the desktop versions simplified HTML versions. I will edit the question to reflect this.
    – Nicojo
    Commented Apr 1, 2012 at 23:27
  • @Senseful, could you please submit that as one possible answer? I think that although it is not sensus stricto a solution to the problem, it is a work around that can be useful to others!
    – Nicojo
    Commented Apr 2, 2012 at 5:23

1 Answer 1


One workaround is to use the full version of the Gmail client. You can do that by going to Gmail.com on Safari and scrolling all the way to the bottom. There you will see an option to view Gmail in "Desktop" version.

  • Another way to access the simplified HTML page is by typing this into the browser: mail.google.com/mail/h
    – Nicojo
    Commented Apr 4, 2012 at 0:06

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