It is only possible to make or receive a Facetime video call with an iPhone 11. A pure Facetime audio call is not possible.

The latest software update is installed. Same Apple ID on iPad and iPhone.

Iphone 11: Facetime video call works, Facetime Audio only does not work (neither incoming nor outgoing)

Ipad 9: Facetime audio and Facetime video works (incoming and outgoing)

Signed in to Facetime and iMessage on both devices with the same mobile number and Apple ID.

All settings were compared with the devices of another Apple ID in the same household, where everything works as desired.

We do not understand why the iPhone 11 cannot accept or start Facetime audio calls. Facetime with video works incoming and outgoing, but it is not possible to turn off the camera during a Facetime video call because the button is grayed out.

Here is a screenshot where it is impossible to deactivate the camera: FaceTime Video Call impossible to deactivate Camera

When attempting FaceTime call, the iPhone and the iPad are ringing. When attempting a FaceTime pure audio call to the same AppleID, only the iPad is ringing.

  • Can help this link https://support.apple.com/en-gb Commented Feb 19 at 19:08
  • This solves not really the issue. Because even that way I would have to establish a video call in the first place. I would like to call the iPhone directly. When using now the FaceTime audio call, the call will only be presented at the iPad and not on the iPhone.
    – joe
    Commented Feb 19 at 20:38
  • I just double checked, it is impossible to turn off the camera during a FaceTime call. The button is not available because it is grayed out.
    – joe
    Commented Feb 19 at 20:51
  • Maybe a screenshot from this grayed out button to turn off the camera would be helpful Commented Feb 19 at 22:07
  • @SwissCodeMen the screenshot post has been added to the post
    – joe
    Commented Feb 23 at 18:05

1 Answer 1


The mentioned iPhone 11 is a refurbished model with country code CH/A (MNP Model Number), devices from China do not support FaceTime pure audio.

See There is no FACETIME AUDIO option in my idevice

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