I bought a new Mac just over a year ago and it keeps crashing on me. I recently did whole factory reset on it to see if that would help and it just crashed again. Can anyone tell from the error message below what the issue might be? I did upgrade the memory when I first bought it, not sure if the memory is corrupt? I'm still under warranty so I could take it in but thought I would try and see if I could solve it first. Thank you in advance for any help/tips.
Hardware Overview:
Model Name: iMac
Model Identifier: iMac20,1
Processor Name: 10-Core Intel Core i9
Processor Speed: 3.6 GHz
Number of Processors: 1
Total Number of Cores: 10
L2 Cache (per Core): 256 KB
L3 Cache: 20 MB
Hyper-Threading Technology: Enabled
Memory: 64 GB
System Firmware Version: 1968.120.12.0.0 (iBridge: 20.16.5060.0.0,0)
OS Loader Version: 577~170
Hardware UUID: B21CC9BE-9458-53F3-A480-4F87ABE8006A
Provisioning UDID: B21CC9BE-9458-53F3-A480-4F87ABE8006A
Activation Lock Status: Enabled
panic(cpu 9 caller 0xffffff8011794749): Possible memory corruption: pmap_pv_remove(0xffffff955593b300,0x2e3c94000,0x100000, 0x100000000, 0xfffffeba888e24a0): empty hash, priors: 0 @pmap_internal.h:959
Panicked task 0xffffff955312fbf8: 1 threads: pid 6990: com.apple.WebKit
Backtrace (CPU 9), panicked thread: 0xffffff9556167b30, Frame : Return Address
0xffffffe86ec8f7e0 : 0xffffff801166e4fd
0xffffffe86ec8f830 : 0xffffff80117c30a4
0xffffffe86ec8f870 : 0xffffff80117b2b29
0xffffffe86ec8f8d0 : 0xffffff801160e951
0xffffffe86ec8f8f0 : 0xffffff801166e7dd
0xffffffe86ec8f9e0 : 0xffffff801166de87
0xffffffe86ec8fa40 : 0xffffff8011ddc34b
0xffffffe86ec8fb30 : 0xffffff8011794749
0xffffffe86ec8fc20 : 0xffffff8011794a71
0xffffffe86ec8fc70 : 0xffffff801171f05e
0xffffffe86ec8fde0 : 0xffffff8011721bc9
0xffffffe86ec8fe40 : 0xffffff8011728174
0xffffffe86ec8fe90 : 0xffffff80116ad055
0xffffffe86ec8fed0 : 0xffffff8011b262b7
0xffffffe86ec8ff30 : 0xffffff8011b260b7
0xffffffe86ec8ff40 : 0xffffff8011c5ed90
0xffffffe86ec8ffa0 : 0xffffff801160ed96
Process name corresponding to current thread (0xffffff9556167b30): com.apple.WebKit.WebContent
Mac OS version:
22F82
Kernel version:
Darwin Kernel Version 22.5.0: Thu Jun 8 22:22:22 PDT 2023; root:xnu-8796.121.3~7/RELEASE_X86_64
Kernel UUID: B82210B0-6371-3C15-8D2B-47C6E1FB7879
roots installed: 0
KernelCache slide: 0x0000000011200000
KernelCache base: 0xffffff8011400000
Kernel slide: 0x00000000112dc000
Kernel text base: 0xffffff80114dc000
__HIB text base: 0xffffff8011300000
System model name: iMac20,1 (Mac-CFF7D910A743CAAF)
System shutdown begun: NO
Hibernation exit count: 0
System uptime in nanoseconds: 42229124510632
Last Sleep: absolute base_tsc base_nano
Uptime : 0x000026683bf735ba
Sleep : 0x00001d6362b23c41 0x00000000a1185376 0x00001d579fda7041
Wake : 0x00001d636bdc4409 0x00000000a117545c 0x00001d63681ebd85
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Zone info:
Zone map: 0xffffff8084935000 - 0xffffffa084935000
. PGZ : 0xffffff8084935000 - 0xffffff808c936000
. VM : 0xffffff808c936000 - 0xffffff85582cf000
. RO : 0xffffff85582cf000 - 0xffffff86f1602000
. GEN0 : 0xffffff86f1602000 - 0xffffff8bbcf9b000
. GEN1 : 0xffffff8bbcf9b000 - 0xffffff9088934000
. GEN2 : 0xffffff9088934000 - 0xffffff95542cd000
. GEN3 : 0xffffff95542cd000 - 0xffffff9a1fc67000
. DATA : 0xffffff9a1fc67000 - 0xffffffa084935000
Metadata: 0xfffffff03ab3a000 - 0xfffffff05ab3a000
Bitmaps : 0xfffffff05ab3a000 - 0xfffffff066b3a000
Extra : 0 - 0
last started kext at 31795163017025: >!UAudio 540.8 (addr 0xffffff7fa6b3f000, size 335872)
last stopped kext at 32513448631001: >!UAudio 540.8 (addr 0xffffff7fa6b3f000, size 335872)
loaded kexts:
>!ATopCaseHIDEventDriver 6440.7
>BCMWLANFirmware4388.Hashstore 1
>BCMWLANFirmware4387.Hashstore 1
>BCMWLANFirmware4378.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
>!AHIDALSService 1
>!APlatformEnabler 2.7.0d0
>AGPM 131
>X86PlatformShim 1.0.0
>!AUpstreamUserClient 3.6.9
@filesystems.autofs 3.0
@kext.AMDRadeonServiceManager 4.1.2
@kext.AMDRadeonX6000 4.1.2
>!AGFXHDA 240.1
>!ABridgeAudio!C 340.1
>!AGraphicsDevicePolicy 7.1.18
@AGDCPluginDisplayMetrics 7.1.18
>!A!IKBLGraphics 20.0.6
>pmtelemetry 1
@filesystems.nfs 1
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
>!AHV 1
>!ADiskImages2 198.100.13
>!A!ICFLGraphicsFramebuffer 20.0.6
>!AThunderboltIP 4.0.3
>!A!IPCHPMC 2.0.1
>BridgeAudioCommunication 340.1
>!AAVEBridge 6.1
>!A!ISlowAdaptiveClocking 4.0.0
>!AMCCSControl 1.16
|SCSITaskUserClient 482.120.2
>!UMass!SInterfaceNub 554
>!UCardReader 554
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.lifs 1
@filesystems.hfs.kext 627.100.6
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@filesystems.apfs 2142.120.7
|!ABCM5701Ethernet 11.0.0
>!ABCMWLANBusInterfacePCIeMac 1
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AUserConsent 1
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 403
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
@Dont_Steal_Mac_OS_X 7.0.0
@kec.Compression 1
@kec.!AEncryptedArchive 1
>!AHIDKeyboard 231
>!AMultitouchDriver 6440.7
>!AInputDeviceSupport 6440.8
>!AHS!BDriver 6440.7
>IO!BHIDDriver 9.0.0
|IOAVB!F 1140.6
@plugin.IOgPTPPlugin 1150.2
>!AAudioClockLibs 240.1
@kext.AMDRadeonX6200HWLibs 1.0
@kext.AMDRadeonX6000HWServices 4.1.2
|IOAudio!F 440.2
@vecLib.kext 1.2.0
>!ASMBusPCI 1.0.14d1
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
@kext.triggers 1.0
>IOHIDPowerSource 1
>!ACallbackPowerSource 1
|IO!BSerialManager 9.0.0
|IO!BPacketLogger 9.0.0
|IO!BHost!CUSBTransport 9.0.0
|IO!BHost!CUARTTransport 9.0.0
|IO!BHost!CTransport 9.0.0
>IO!BHost!CPCIeTransport 9.0.0
|CSR!BHost!CUSBTransport 9.0.0
|Broadcom!BHost!CUSBTransport 9.0.0
|Broadcom!B20703USBTransport 9.0.0
>!ARSMChannel 1
|IORSM!F 1
>!AIPAppender 1.0
>!AGraphicsControl 7.1.18
@kext.AMDRadeonX6000Framebuffer 4.1.2
@kext.AMDSupport 4.1.2
|IOAccelerator!F2 475.40.6
>!AThunderboltDPOutAdapter 8.5.1
>X86PlatformPlugin 1.0.0
>driverkit.serial 6.0.0
>IOPlatformPlugin!F 6.0.0d8
@!AGPUWrangler 7.1.18
|IOSlowAdaptiveClocking!F 1.0.0
@!AGraphicsDeviceControl 7.1.18
|IONDRVSupport 597
|IOGraphics!F 597
>!ASMBus!C 1.0.18d1
>usb.IOUSBHostHIDDevice 1.2
>usb.cdc.ecm 5.0.0
>usb.cdc.ncm 5.0.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!AThunderboltPCIDownAdapter 4.1.1
>!AThunderboltDPInAdapter 8.5.1
>!AThunderboltDPAdapter!F 8.5.1
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssDmac 3.0.60
>!ABSDKextStarter 3
|IOSurface 336.50.1
@filesystems.hfs.encodings.kext 1
>!ASyntheticGame!C 10.6.3
>!AXsanScheme 3
>!AThunderboltNHI 7.2.81
|IOThunderbolt!F 9.3.3
>usb.!UVHCIBCE 1.2
>usb.!UVHCICommonBCE 1.0
>usb.!UVHCI 1.2
>usb.!UVHCICommon 1.0
>!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
>!ABCMWLANCoreMac 1.0.0
|IO80211!F 1200.13.0
>IOImageLoader 1.0.0
>!AOLYHALMac 1
|IOSerial!F 11
>corecapture 1.0.4
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
|IOTimeSync!F 1150.2
|IOSkywalk!F 1.0
>mDNSOffloadUserClient 1.0.1b8
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 9.0.0
|IOReport!F 47
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 554
|IOUSBMass!SDriver 235.100.2
|IOSCSIBlockCommandsDevice 482.120.2
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 482.120.2
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ACyrus 1
>!AMobileFileIntegrity 1.0.5
$!AImage4 5.0.0
@kext.CoreTrust 1
>!ACredentialManager 1.0
|CoreAnalytics!F 1
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.Libm 1
@kec.corecrypto 12.0
