An employees' iPhone 11 calls specific contacts via Teams instead of making a regular phone call via the Phone app - from the Phone app's contacts list. He's on the latest iOS release - 16.5.1.

When this happens, because we don't have any Teams Phone licenses, he sees this message:

Couldn't complete the call
This type of call isn't supported on your calling license.
Talk to your IT admin.

But why does it call specific numbers via Teams anyway? The numbers are all formatted the same 07xxx xxxxxx, and are labelled Mobile. Apart from the numbers and names being different, there doesn't seem to be anything setup differently on the contacts that call via the Phone app and those that switch to Teams when you try calling them.

Very odd!! Anyone else seen this and/or found a solution? It's got me stumped!

1 Answer 1


Open Contacts on the iPhone. Now find the contact. Where it has the phone icon (second in the top row), hold down until the popup menu comes up. Now select "Mobile" and it should call via the network carrier.

  • I had no idea you could hold that down to choose a default call action. Thanks! Not sure if it would have resolved the issue as when I played with that option on my iPhone it clearly stated "Teams" under the phone icon when I set it to Teams, but his said "Call". Aparently it's "just resolved itself" now anyway ... so frustrating when that happens! Jul 17, 2023 at 20:56

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