I recently upgraded my iPhone to iOS 16, and now when I cannot import photos and videos from Image Capture.

An error occurred while importing. The item “IMG_5591.JPG” was not imported.

enter image description here

When I plugged my iPhone into the Macbook, it prompted me to download and install an update, so I did that.

I have since tried the following online suggestions:

  • grant Image Capture Full Disk Access
  • grant PTPCamera.app Full Disk Access
  • Reboot Macbook
  • Reboot Phone
  • Different USB cable
  • Different USB port

My 2013 Macbook Air is still on Mojave and still runs reasonably snappy - I didn't want to slow it down by installing new OSes.

Edit: Can confirm this is fixed and doesn't happen in iOS 16.1.

1 Answer 1


It seems to be a known issue - rumours are that it may be fixed in 16.1

MacRumors: Those on Mojave or older: don't upgrade to iOS 16
Apple Community: ios 16 photo import to Mojave
PiunikaWeb: iOS 16 users unable to import photos via iTunes ('operation couldn't be completed') on macOS Mojave or older devices
…and others.

  • 1
    Thanks! I'll use Airdrop in the meantime.
    – Matt Frear
    Oct 19, 2022 at 7:15
  • Keep us apprised. I'm also on Mojave & haven't jumped to iOS 16 yet. I always wait until things get shaken out, never update before the point one release ;)
    – Tetsujin
    Oct 19, 2022 at 7:41
  • 1
    Just upgraded my phone to iOS 16.1 and it doesn't happen anymore - they fixed it.
    – Matt Frear
    Oct 30, 2022 at 5:26

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