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Apple website and staff refused twice to refund a Chinese video-editing app called 爱编辑. Then they won't accept request.

It's a scam app; numerous people commented in the app store about the scam to no avail. When you open this Mac app, there is only one button, which asks you to buy. Cancel doesn't work. It will ask buy again if you click the only existent button. The invoice shows I bought "forever membership", which actually means I can forever open this app, without any other membership service. By the way, the app can't function normally.

I reached for Apple's help immediately and multiple times to no avail. Can anyone explain Apple's policy?

So if you fall for a scam, Apple is not going to help you, just because money has already been paid to the app developer?

Here is the app, I hope no more people fall for it: https://apps.apple.com/cn/app/%E7%88%B1%E7%BC%96%E8%BE%91-%E8%A7%86%E9%A2%91%E5%89%AA%E8%BE%91%E8%BD%AF%E4%BB%B6/id1533505801?l=en&mt=12 purchase time:2022/5/23, invoice: MQ5KGG1X8Y

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    I’m voting to close this question because questions about why Apple chose to do something are off topic. Commented May 29, 2022 at 2:30
  • In your iOS settings the subscription tab should let you cancel any subscription you made through an app Commented May 29, 2022 at 3:59
  • @MicroMachine This is a once-and-for-all in-app purchase on mac.
    – joy2020
    Commented May 29, 2022 at 4:33

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I have received refunds numerous times even for non-scam apps, usually because I bought it thinking it had a feature that it didn't.

You simply indicate either that it doesn't do what you expected or that you didn't mean to purchase it and they refund you.

If they deny it, it's probably because you request too many refunds.

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  • This is the second app I paid for via appstore in-app purchase, and the first app I tried to refund.
    – joy2020
    Commented May 29, 2022 at 2:11
  • Suppose a customer refunded too many times, but this app doesn't function normally. It crashes even for a short video, along with other malfunctions and devious behaviors as commented by so many other users. Apple just won't investigate, indulging scams in its store.
    – joy2020
    Commented May 29, 2022 at 2:21
  • I have not seen any IAP refunded, ever. Outright app, yes
    – bmike
    Commented May 29, 2022 at 3:09
  • @bmike I trusted Apple's reputation because IAP is still conducted via Apple platform. If IAP cannot be refunded, unscrupulous developers will take full advantage of this loophole .
    – joy2020
    Commented May 29, 2022 at 4:31
  • It seems refunds are covered with few words at apple.com/legal/internet-services/itunes/us/terms.html - I didn’t say it was impossible, just I’ve never come across a case where someone got a refund on IAP.
    – bmike
    Commented May 29, 2022 at 15:02

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