I'm having an issue with iCloud for Windows where the numbers of files it is uploading & downloading stays constant, i.e., they don't change for days. I'm wondering if there is a standard way to troubleshoot this issue. For example, is there some logging utility that I can use to see which files it is stuck on, or if there are specific errors that I can address?

iCloud Drive in Taskbar

I searched this forum and performed a general web search, but I couldn't find a reliable approach. Nor could I find anything on official Apple sites. Restarting the computer doesn't change anything.

FWIW, here are a few things I have discovered. They might not be relevant, but I found them interesting. Maybe you can tell me if they are related to my issue.

  1. Sometimes when I delete or rename a file in File Explorer, the original comes right back. I can usually delete a file if I try again once or twice. If I performed a rename, I sometimes see the re-named file and the original, as if iCloud restored it.

  2. If I use 7-Zip to compress a file along with the "Delete files after compression" option, the deleted file is immediately restored by iCloud Drive.

    • Deleting files using one the above approaches doesn't seem to affect the core problem, i.e., the number of files shown being uploaded or downloaded doesn't significantly change.
  3. If I look at my iCloud Drive folders in File Explorer, I notice that several of the files with the "Sync Pending" status are from Apple apps, e.g., Numbers spreadsheets or Garage Band projects.

    File Explorer showing Sync Pending files from Apple

  4. Some folders with "Sync Pending" have a twin folder that was not created by me. The name is identical, except it is appended with an underscore (_). The content of these folders are not necessarily identical, though. Some of the files inside are duplicated, but some are unique.

    File Explorer showing twin Sync Pending folders

FYI, I'm running Windows 10 Pro (21H2). The iCloud app is version

1 Answer 1


I've found the logs for my iCloud Drive instance in:


Now, nzyjxcx40taaa is specific to my installation, so look up for yours under Packages.

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