My M1 MacBook crashed last night (woke to find the login screen & all users logged out). The Mac asked to send an error report.

Since logging in again I can not access the internet from Safari or Chrome, images in Mail don’t load. Google Drive is reporting no internet connection etc

Chrome is reporting that I have no internet. Safari can’t connect to the server.

However, I am able to send/receive emails and make FaceTime calls.

I’ve tried restarting in Safe Mode which wasn’t successful.

This applies to all users on the machine.

I’m running 12.2.1

  • Is your MacBook using a wired or wireless connection? Or both? I ask because something similar has been happening to me but without the crash.
    – agarza
    Apr 22, 2022 at 18:12
  • I'm just using a wireless internet connection, but have checked multiple networks and they all have the same issue. Other devices work fine on these networks Apr 23, 2022 at 3:08
  • 1
    In System Preferences > Network, have you tried making the interface inactive and then active again (don't forget to Apply)? I have done this to my Ethernet interface and it re-establishes the connection (I don't have a problem with my WiFi interface).
    – agarza
    Apr 23, 2022 at 4:44

1 Answer 1


Further to @agarza's comment I tried the following successfully.

In System Preferences > Network, I deleted the WiFi option in the left list (which for me had Thunderbolt Bridge & iPhone USB as alternative options)

I applied this.

I then clicked the '+' and added a new wifi option.

This instantly solved the issue.

  • 1
    You may not have to delete the interface completely but just make it inactive. Try the menu next to the "-" and select "Make service inactive".
    – agarza
    Apr 23, 2022 at 13:05

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