My grandma´s iPhone 6 dropped from about 6 foot height, and the screen is absolutely dead. The iPhone itself seems to not be dead, but it´s locked and shows no visual indication whatsoever.

When pressing power button + volume down, I can force power it off. And using the power button, I can put it on again. I know that it´s on because the button vibrates upon "pressing" it (it´s vibration simulated).

Some of the data on it is not backed up in iCloud, and we need it.

Connecting it via Lightning to USB of a PC doesn´t do anything, nothing shows up in iTunes.

I had the intuition that it might work better on a Mac. So how can I pair / connect it to a previously unknown MacOS system via cable without unlocking it? What can we do to save data that would be lost on the phone otherwise?

  • Does the screen appear to respond to presses, even though there's no visual indication? Has the Phone ever been backed up on any computer before? If the answer to both of these is 'no' then you're a bit stuck. A third option… is it set to auto-backup to iCloud? If so, switch it on, plug it into a charger where it can see a known WiFi network, then leave it overnight & double-check from iCloud [on the web] in the morning.
    – Tetsujin
    Mar 14, 2022 at 18:59
  • The screen shows nothing at all. I doubt it had a real backup before.
    – Marie M.
    Mar 14, 2022 at 19:04
  • If you cannot interact with the screen you cannot connect it to a computer at all. I think you'll have to get the screen fixed & hope it doesn't delete the data. I can't put this in an answer because I'm not certain how you'd do that.
    – Tetsujin
    Mar 14, 2022 at 19:13
  • iPhone 6 screens are very affordable and considering you need the data, less than 50 bucks should be worth a try. Changing a display is not that hard if you are somewhat familiar with electronics, iFixit has very good guides on how to do it.
    – X_841
    Mar 15, 2022 at 9:35

1 Answer 1


You will need to get the screen replaced first.
To connect to any computer for the first time, you need to "Trust" from the phone's screen & also unlock it with either TouchID or PIN.

Just replacing the screen should not affect data.

  • 1
    I see what you did here. Still waiting for the hat though :-)
    – nohillside
    Dec 15, 2022 at 12:10
  • 1
    It closed a hole… of sorts ;)) No Splunk as yet… still waiting
    – Tetsujin
    Dec 15, 2022 at 12:14

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