3

When I go to File > New Movie Recording

I see the following error message

The operation could not be completed

I tried to remove some caches and preferences from Library folder, but didn't fix the issue.

Any other ideas are appreciated.

Using MacOs Monterey (12.2.1).

2 Answers 2

2

It was a problem related to Krisp camera, a software I use to reduce audio noise and now has a feature to modify backgrounds by adding a virtual camera device.

When selecting that device for the first time, crashed Quicktime player.

Solution

  1. Quit Quicktime
  2. Remove ~/Library/Containers/com.apple.QuickTimePlayerX/Data/Library/Preferences/com.apple.QuickTimePlayerX.plist and ~/Library/Containers/com.apple.QuickTimePlayerX/Data/Library/Saved Application State/*
  3. Quit Krisp
  4. Reopen Quicktime and try to do a Movie record again. It will show a static image saying Krisp Camera is not available. At this point, select another camera source.

Done.

0

I faced a similar problem recently, however, I'm not using "Krisp". For me the problem was related to an iPhone, I tried to use as a camera before but wasn't able to connect to due to company restrictions. So QuickTime just tried to connect again each time and failed with the above error. I think this problem is generally caused when QuickTime tries to connect to a camera source that is not available (anymore).

Solution (based on Ricardo Martins solution)

  1. Quit QuickTime
  2. Remove ~/Library/Containers/com.apple.QuickTimePlayerX/Data/Library/Preferences/com.apple.QuickTimePlayerX.plist and ~/Library/Containers/com.apple.QuickTimePlayerX/Data/Library/Saved Application State/*
  3. Disconnect your iPhone from your MacBook and put it into Flight Mode.
  4. Reopen Quicktime and try to do a Movie record again. It will start successfully and just use the MacBook camera.

Done.

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