I have an ipod Classic 80gb. It is currently stuck on the apple screen. I am unable to recover or restore the ipod. It is not recognized by windows as either a ipod or a mass storage device. When I plug it into my PC nothing happens.

It just sits there with the apple logo on the screen. None of the buttons respond with the exception of a reset. (toggle hold switch -> hold center + menu for 6 seconds.) A reset will cause the screen to go blank for a few seconds.

Nothing else I have found seems to work.

Let me know if you have any ideas

  • Can you hear the disk spinning?
    – Agos
    Dec 5, 2010 at 15:04

2 Answers 2


You can try to diagnose the problem with the diagnostic mode.

To enter the diagnostic mode, press the folowing key when the apple logo appears after a reset :

iPod 1G, 2G et 3G, press the keys for 5 seconds :

  • "back"
  • "next"
  • "select"

iPod 4G, 5G, mini et nano, press the keys for 5 seconds :

  • "back"
  • "select"

In the diagnotic mode, you can navigate in the menus with the back/next keys and launch a bunch of test.


The hard disk has probably failed. If so, your options include:

  1. Buy a new iPod
  2. Buy a replacement hard drive on eBay (etc) and replace it.
  3. Find a used iPod somewhere and swap parts to yours until it works.
  • If you buy a used iPod wouldn't you just sync that with your library, rather than swapping parts? Nov 7, 2011 at 7:35

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