I'm using Windows XP SP3. I installed iOS 5 on my iPhone 4. The installation process went OK, but, when trying to restore my contents, it gives me ERROR -50. I tried all the different things assosiated with this error.

Question: The only things that I miss are photos and, of course, my text messages. Is it possible to get the photos from my backup files manually?

iTunes does not show that it actually backed up the data on that date. The backup before that was a month earlier, which is did allow me to restore, so I'm stuck with the loss of a month.

  • I edited your question to clear up some issues, but I had to interpret what you meant in your last sentence. Please check to make sure I didn't misconstrue your intentions and edit accordingly. – Cajunluke May 9 '12 at 18:23

This error (-50) usually happens when the location iTunes is trying to use for the backup is taking a long time to respond and times out (network share, iSCSI, USB/external storage...). If this is the case, the solution is to temporarily move iTunes backup/download location to your harddrive.

Here's also a KB from Apple:

Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:

  1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
  2. Put a USB 2.0 hub between the device and the computer.
  3. Try a different USB 30-pin dock-connector cable.
  4. Eliminate third-party security software conflicts.
  5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
  6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
  7. Try to restore from another known-good computer and network.


Error 50: This error (and error -50) are timeout errors. Follow the steps for errors 13 or 14 above.

Regarding recovering data from backups, I used: http://code.google.com/p/iphonebackupbrowser/ to look through the app's data.

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