I'm setting up an iPhone for a friend, who lost her old iPhone. She got a new iPhone at the Apple store. But when they configured it, she neglected to write down the new passcode & then keep it where she could find it again.
Fast forward to today. Now I'm trying to turn on "Find My" & iCloud backup, but can't because it requires that passcode. After checking with her, I followed instructions to reset the phone ("restore"). And now I'm going through the setup procedure: I chose "English", then "United States", then entered a new passcode (WHICH I WROTE DOWN!).
But now it says, "Enter Passcode for Other iPhone". That appears to refer to her old iPhone, which as I mentioned was lost, and I don't think she knew the passcode for that one either.
I thought I was out of the woods when I was able to set a new passcode, but suddenly there's this new hurdle to overcome. TIA for any ideas on how to get past this!