When I want to download an app (clicking on the cloud with arrow icon) or when I want to update an app (like XCode), the app gets the "square in circle" icon and stays like this forever.

  • clicking on the square does not stop/cancel the process
  • signing out and back in the App Store or restarting the MacBook (Big Sur) did not help (i.e. the same behaviour when signing back in or after restart.
  • there is Internet (since I see and choose App Store content)

Is there a command line (in the terminal) to force cancel a started download / update? Is there a place (log file or already installed logging app) to see the errors why App Store is stuck?

  • 1
    Can you boot in Safe mode and retry updates?
    – Jean_JD
    May 14 at 12:32
  • This worked for the new app download/installation. After this successful installation I restarted again the MacBook in normal mode and further installs we possible. Thanks! You can post your answer as the Answer to this this question as it fixes the issues). May 14 at 12:54
  • I've post the answer. ;-)
    – Jean_JD
    May 14 at 14:13

A common solution is retry the operation in Safe mode.

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