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This is a problem that is getting bigger and bigger for me.

My Apple ID works perfectly on my iPad and iPhone. I can change the password etc and it all works fine. On my computer however it continues to give me the message (Cannot connect to APPLE ID SERVER).This means I can't backup to icloud or do any updates etc. I feel like I have tried everything imaginable to get this to work including talking to APPLE SUPPORT on the phone. WIFI connections all fine. This has been a problem I have had for quite a while.

Any suggestions would be greatly appreciated. Thank you

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  • First: Check on appleid.apple.com with Safari wether you can login with your Apple ID. Which MacOS version are you using?
    – Slartibartfast
    Commented Apr 17, 2021 at 7:26
  • Thank you :) So my ipad is 12.5.2 - It says that I have no updates even though this isn't the latest version. I can't update it by using my computer because my itunes is now 'Music' and I can't use my apple ID to change it to itunes. I've tried downloading itunes but it says no versions are compatible with Big Sur 11.2.3 when I try to download it.
    – Brooke
    Commented Apr 17, 2021 at 8:53
  • I checked using the appleid.apple.com and yes I can sign into that. It works perfectly.
    – Brooke
    Commented Apr 17, 2021 at 8:56
  • Did you install a VPN in the past? Or are you blocking any relevant port in the firewall?
    – Slartibartfast
    Commented Apr 17, 2021 at 12:31
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    Could you include a screen shot of the actual error message you’re seeing?
    – jksoegaard
    Commented Apr 17, 2021 at 12:42

1 Answer 1

Reset to default
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So if you can log into your Apple ID from a browser an incorrect time zone settings might cause an error in connecting your Apple ID with the Store. To correct your time and date settings, go to Settings > General > Date & Time and make sure that everything is set correctly.

Now: Open iTunes Click on iTunes in the Menu Bar. Select Preferences.

enter image description here

Go to the Advanced Tab. Click the Reset Cache button. Click OK. Close and re-open iTunes. Now, try to sign in to the iTunes store.

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  • Thanks. I did this but still no effect. So when I try to sign in to apple id on my mac it still says....cannot connect to apple id server :(
    – Brooke
    Commented Apr 17, 2021 at 12:19
  • Also I'm not sure if this has anything to do with it but SAFARI is basically unusable too. I mainly use chrome
    – Brooke
    Commented Apr 17, 2021 at 12:21

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