I have been given a Mac which has a blank folder mark. I have tried pressing command and R key to boot up but it is stuck. I just want to install a new version and reset it all, please help.

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  • 1
    This is extremely vague. Can you provide more information such as what software, which machine, anything that can help solve the problem? More is better. – agarza Apr 6 at 14:08
  • I want to uprage it to high sierra ,its an imac 10.6, – Alvin Mwaniki Apr 6 at 14:14
  • Please edit your question and add the relevant information. – agarza Apr 6 at 14:18
  • Can i just install another mac software when my mac is in dead screen .using a flash disk. – Alvin Mwaniki Apr 6 at 14:20
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    What does "stuck" or "dead screen" mean? Does support.apple.com/en-us/HT201314 help? Also there is no iMac 10,6, can you check the list here for the model? – nohillside Apr 6 at 14:34

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