I have trouble printing documents. I'm not sure whether the problem comes from macOS or whether it comes from the printer, but I'd like to be able to be assisted to figure out what's not working.

I'm using Big Sur. I have added a (wireless) network printer. When I print a new document, a "processing" window appears, and then disappears when it's finished. The job queue is empty. Printing a document triggers a green light (as in, 'ready', meaning the printer was woken up from its sleep state), which means that the communication is working.

The printer is a M2020 Series.

If I go to general settings - Printers & Scanners - Option & Supplies - show printer page, it opens a web page containing correct printer information. From there, if I print the network configuration, it works.

Why is it that I can't print documents ?


  • 1
    A Samsung M2020? Can you "Save as PDF" from the print menu, creating an accurate PDF? Are you using AirPrint, or specific print drivers for your model? – benwiggy Mar 26 at 15:02
  • Yes Samsung M2020. The file I'm trying to print is already a pdf. I'm not that familiar with mac and its protocols, but yes, it seems I'm using airprint, as it says kind: 'Samsung M2020 Series -airprint in the settings of the printer – chloet Mar 26 at 16:40
  • @benwiggy, so do you have any idea what could cause this? – chloet Mar 26 at 19:32
  • Have you tried printing anything else but this one .pdf file? Open TextEdit, type something, print. What happens? Apple Support has a short page about AirPrint which may give you some direction. As always, go to the Samsung site and make sure you download the latest available drivers from Samsung (HP). – IconDaemon Mar 26 at 19:35
  • Yes, multiple apps, multiples files, same effect. For a weird reason, can't print anything except the printer settings. – chloet Mar 26 at 19:47

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