I have a fleet of more than 10 iOS devices (iPhones 3GS, 4, 4S, iPad2...) to manage, setup, etc.
Often, users are very lost with configuration and usage (device configuration, e-mail, calendar sync, Apps installation and usage... I even have question like "How can I send my photo by e-mail?", or "How to transfer this PDF?" sic.).
I cannot allow me to jailbreak professional devices, so it's a prohibitive constraint.
I seek a solution to guide them simplest, that in trying to explain to them what to do by phone.
So far I have found nothing better than to send them screenshot through IMessage, and it is very laborious.
Moreover, even with detailed pictures, users make regular errors, which can further complicate the matter!
So, if there is a secure and legal way, without jailbreak, to get a remote access, or the possibility (even limited) of a remote setup of an iOS device, it would be an deliverance for me.
Although the ideal would be to take remote control (like VNC or TeamViewer), I'm interested in every little thing, with idea like the ability to send auto-configuration files by iMessage.
Or anything else to what you might think...
Even commercial applications, because all of this is very time consuming.
I almost regret the days of Windows Phone 6.*, which it was possible to send Security Policies and use other corporate tools very helpful in such cases...
Anyway, thank you in advance for any help you could provide!