I'm attempting to set up Apple Cash Family in a family sharing group. I experience an issue when attempting to add a minor (under 18 years of age), telling me that Apple Cash is "already enabled" on their account. However, Apple Cash does not show as enabled on their device - further, attempting to turn it on from their device (for a personal Apple Cash account) says that they do not meet the age requirements. How can I find and disable this "already enabled" account?

1 Answer 1


This can happen if the minor has previously created an Apple Cash account but was unable to verify it due to not meeting the age requirements. The account does not show up because it is not active, it cannot be enabled because they do not meet the age requirement, and yet it prevents them from having an Apple Cash Family card created on their behalf.

To resolve this issue, you can call Apple Pay support at (877) 233-8552. Once they verify the minor's identity, they will be able to close the empty account so that you can create a new one.

  • I had an additional issue that I'd tried to give said minor some cash via Messages, and there was a balance on the [unusable] account that prevented it being closed easily. Some escalation to the manager later and the balance magically was "refunded", but just a heads up for anyone else in that situation. I also had to wait for manager clearance for the "Apple Cash Specialist" to access my account and the Family minor's at the same time. It was not a smooth experience, but eventually was straightened out. This answer was exactly the situation.
    – ruffin
    Oct 30, 2022 at 1:00

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