I contacted the Apple support team and the technician asked me to install a software on my macbook so as to share my screen with him. I granted "record screen" permission to this software.

A few hours later I wanted to uninstall this software but I can't find any trace of it. It is no more visible in the "record screen" permission settings. So I bet it was removed silently at the end of the session.

According to logs it seems to be called something like "apple-scc"

How can I ensure this software was completely removed ?

I'm running Catalina 10.15.6 on a Macbook PRO 2019


  • 1
    What software did you install at first? – Jash Jacob Jan 30 at 11:14
  • 2
    That sounds really strange. Messages has the ability to share your screen with other Messenger users. I connect to and help support my Father from time to time this way. Can you check your ~.Library/LaunchAgent if something is there.Or see if you have anything in System Preferences -> Users -> Login Items – ErniePC12 Jan 30 at 12:36
  • I don't see anything special in ~.Library/LaunchAgent or System Preferences -> Users -> Login Items – Gogo123 Jan 30 at 13:37
  • the software was installed by clicking on a link like that: ara.apple.com/… from an email received form the support – Gogo123 Jan 30 at 13:45
  • The software either comes preinstalled or uninstalls itself automatically - I'm sure your computer has been properly reverted – Ezekiel Elin Jan 30 at 14:37

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