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I'm running Mail 12.4 on a macOS 10.14.6 system. For some reason I no longer hear any new mail notifications when a new message arrives. As near as I can tell I have Mail configured correctly to play a notification for every new message:

Screenshot of Mail general preferences

So far, I've tried creating a rule that matched every message and would play a sound, but that didn't help. I've also confirmed that Mail is set to play sounds for its notifications in the Notifications system preferences.

I later discovered that, in fact, no alert sounds are playing on this system either, and that the issue is not just limited to Mail. As near as I can tell, the Sound Effects section of the Sound system preferences is configured correctly.

How do I fix this?

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  • Open System Preferences > Sound.
  • Click the Sound Effects tab.
  • Check if Play sound effects through has the right speakers.
  • Make sure Alert Volume is not mute.
  • Make sure Play user interface sound effects is enabled.

enter image description here

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  • I just double checked this was working, and while it was configured correctly, I discovered that no sound effects were playing through my output device at all. I don't know why this fixed it, but going into Audio MIDI Setup and changing the format of my audio interface from 44,100 Hz to 48,000 Hz and back again fixed it. – GuyGizmo Jan 9 at 6:28
  • @GuyGizmo It's good that you got the issue fixed. Please post what you did as an answer here, as it may help others in the future. Thanks. – sfxedit Jan 9 at 6:32
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Thanks in part to sfxedit's answer, I discovered that no alert sounds were playing on my system at all. So obviously something was wrong beyond just Mail.

I use a Behringer UMC1820 USB audio interface with this system, and it seems that something got messed up between it and macOS that caused alert sounds to stop playing, even though all other audio was still working. I managed to fix it by opening up Audio & MIDI Setup, selecting UMC1820 in it, and changing its format to 48,000 Hz and then back to 44,100 Hz again:

enter image description here

I suspect I could have also fixed it by power cycling the UMC1820 or rebooting my system.

Update: This method solved the problem once, but didn't do it a second time. My Mojave system is once again in a state where I can't hear any alert sounds, and power cycling my audio interface, changing its format, or even changing the device that alert sounds play on is not fixing the issue.

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