I have a MacBook Pro (retina, 13”, early 2015) running macOS Catalina 10.15.7 and I want to erase or reformat it.
I’m performing a factory reset and Command + R is not working to show the recovery mode so I used Command + Option + R. Instead of “macOS Utilities,” it shows “OS X Utilities.”
When I clicked the “Disk Utility,” I can’t find the HD disk I’m using.
Can someone please help me on how can I successfully reset my MacBook Pro?
- My MacBook Pro built-in keyboard is already faulty. The left Shift key always functioning (meaning always on press) so download Karabiner-Elements to disabled my left Shift key.
- I don’t have any external keyboard for MacBook. Sometimes I used a Windows keyboard when needed. I tried to use a Windows keyboard to press the Command + R to enter the recovery mode but no luck that’s why I tried the Internet Recovery (Command + Option + R) using the built-in MacBook Pro keyboard.