iPad Pro (11-inch) (2nd generation) on 14.2 (18B92) gives a "cannot connect" error on many apps, but not all.

It will connect to:

  • Local WiFi.
  • Stack Exchange.
  • Mail.
  • Safari.
  • App Store.

It will not connect to:

  • Facebook
  • Covet
  • Ookla Speedtest
  • Merge Mansion

or even Apple Support (see error below).

Error message

Cannot connect to Apple Support. You must connect to a Wi-Fi or cellular data network to access Apple Support.

Any suggestions why some apps see the Internet and some don’t?

Already tried:

  • Reset WiFi on iPad.
  • Reset Network Settings on iPad.
  • Reset Xfinity Gateway.
  • Power down and restart iPad.
  • Husband here. Apps are working on her iPhone, just not her iPad.
    – adamek
    Commented Dec 12, 2020 at 9:29
  • Have you verified the IP address and other network settings under Settings -> Wi-Fi -> (little i icon next to your network)? Based on the screenshot you shared, the iPad does not appear to be connected to a wifi network at all.
    – negacao
    Commented Dec 12, 2020 at 9:55
  • It is connected to WiFi. It has no cellular, it’s only connection is WiFi and it posted this question.
    – adamek
    Commented Dec 12, 2020 at 14:17
  • Do you have any ad or website blockers installed in the iPad? It looks like the sites are being blocked by an ad blocker.
    – fsb
    Commented Dec 12, 2020 at 15:13
  • No blockers installed. Commented Feb 13, 2021 at 18:26

1 Answer 1


Removed the VPN that she did not remember installing and the problem went away.

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