I updated to macOS BigSur, but after entering my password login is stuck. I tried couple approaches:

  • starting in safe mode;

  • reseting PRAM/NVRAM;

  • reinstalling BigSur;

  • also tried removing Csstore files described here Macbook Pro stuck after I enter my password

  • I even did full disk erase and installed BigSur, then imported my data via migration assistant but still cannot log in to my account;

but it did not help. I have other accounts and I am able to login there. I also tried from those accounts to login with su my_username with terminal. I also changed the password that way, but all that did not help. I found the crash description in the logs of my user under ~/Library/Logs/DiagnosticReports/ and it seems that accountsd is crashing, bug type 309.

Is there a process to fix this error?


Bummer. Before you try and reset the password, have you tried a safe mode start? (Power down, hold shift as the Mac starts)

Here is the script to reset the password when it’s not working anymore.

  • 1
    I tried all of that. What I am doing now is manually copying data to new user :S
    – nedo99
    Nov 14 '20 at 16:41
  • How did you get past the stuck login screen @nedo99 (or do you still have admin access to the Mac and only one account is “borked”)
    – bmike
    Nov 14 '20 at 16:52
  • 1
    I did not pass it. I had a 'admin' account and I could log in to that one, and in the end I made that one my account by copying data manually.
    – nedo99
    Nov 14 '20 at 17:06
  • That’s a valid way to leave behind a broken user profile / keychain / preferences. Great solution @nedo99
    – bmike
    Nov 14 '20 at 17:40
  • 1
    And those settings are highly sus now as to the cause of the issue @nedo99 (since it’s not the OS, the hardware, the apps or the data)
    – bmike
    Nov 14 '20 at 20:20

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