I have a big-time issue with restoring a Backup from iCloud to my new iPhone.

  1. I traded the iPhone 6s and bought iPhone 12 Pro Max

  2. before trading I took backup of all my data on iCloud, then reset it and traded.

  3. When I started up the new iPhone 12 Pro Max, I got an option under App & Data to restore data from iCloud

  4. I successfully signed in but later it showed No Backups Available however, I could see the data on iCloud in a browser.

  5. I did not take backup using iTunes, hence could not restore it from my PC.

Here is the status of my iCloud backup, it says incomplete too. But not sure if this is the case than will I able to take the backup again that exists on iCloud ?

enter image description here

  • I'm not certain, but I believe the notification that the backup is incomplete at 12.1GB means there isn't a successful backup on iCloud, that's why you get the error message that there are No Backups Available.
    – IconDaemon
    Nov 13, 2020 at 12:25

1 Answer 1


Yes. You can erase your new phone and run the setup again. Apple cloud servers are seeing outages and general slowdowns around product launches this week so I would check them before trying a restore.

You need these to be working for a restore: App Store, Apple ID, iCloud Account & Sign In, iCloud Backup, iOS Device Activation.

Others may be needed depending on your settings and expectations. Your process is solid and there’s not much you can do - whatever is in iCloud is all you can get so hopefully it’s just slow internet and you don’t have to get Apple Engineering involved to look at your backup logs and perhaps fix or deliver news on what can be restored at this point.

  • I referred to the link that you had provided , and it seems all services that you had mentioned are in GREEN so does it mean services are up and running
    – Hunt
    Nov 13, 2020 at 12:08
  • 1
    It means they are not down, but I don’t think all are running fast from what I can tell. App downloads seem very slow to me, but the link says, if they are green call Apple if you get an error @Hunt
    – bmike
    Nov 13, 2020 at 12:21
  • i talked to apple support team and the clearly said that as the back was incomplete they are unable to fetch the backup option in phone and hence its throwing an error "No Backups Available"
    – Hunt
    Nov 17, 2020 at 6:43

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .