System: MacBook Pro (15-inch, 2017) macOS 10.13.6 (17G14033)

Issue: I cannot send files to my MacBook Pro from my iPhones using Airdrop. When I try to share a file from a iPhone to the Mac using AirDrop, the Mac just doesn't show up among the available users. I looked for AirDrop among the Finder Favorites, and it's not there:

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Following the instructions on this website, I navigated to the Go menu in Finder, selected Go to Folder and pasted in this path:


This is what I see:

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However, if I click on the AirDrop icon, I get this error message:

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What is happening? Can you help me get AirDrop to work on my Mac?

EDIT: there's no AirDrop item in the Finder → Go menu

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the Shift++R shortcut doesn't seem to do anything at all, and finally both WiFi and BlueTooth are turned on:

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  • In the Finder menu bar go to Go → AirDrop, or use the keyboard shortcut Shift + Command + R and see if you are able to turn on AirDrop. Also check if you have Bluetooth and Wi-Fi turned on.
    – Nimesh Neema
    Commented Oct 25, 2020 at 11:10
  • @NimeshNeema see my edits to the question. None of your suggestions seem to work.
    – DeltaIV
    Commented Oct 25, 2020 at 14:54
  • Is there any personal information in the contents of the app AirDrop? I did some digging in the package contents but couldn't find any. If it has no personal information, I can upload and attach the airdrop app, and you can save a backup of the corrupt app and paste my app in. Commented Dec 27, 2021 at 17:39
  • 2
    I have the same issue. My macBook is managed by my company, not sure if they disabled it because of security concerns
    – Lukas
    Commented Apr 21, 2022 at 9:42
  • 1
    I'm experiencing the same issue on my work MacBook. AirDrop just disappeared from everywhere and I get "The operation can’t be completed because the item can’t be found" when I try to launch the AirDrop app from Spotlight Search (Cmd+Space). I thought that it may be caused by some security policy enforced by organization's IT. But other employees do have AirDrop working. Commented Aug 29, 2022 at 8:49


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