My phone number is changed, so now I can't log in to my Apple ID as it sends the two-factor authentication code to the previous phone number. Also, I'm not logged in to any other Apple product.

I requested the "forgot password" change, and after a few weeks, I received an SMS to the new phone number, that now I can start the change process. But the recovery still asks for the previous phone number.

What can I do?

1 Answer 1


I would suggest following Apple's guide on recovering an Apple-ID:


In particular you want to visit this web site to start the process:


If these are the steps you've already taken, and you still cannot gain access even after waiting the given period of time - I would call Apple Support to ask if they can recover your account for you based on some other means of authentication.

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