I am a new Mac user and have purchased a Mac Pro 5,1 running Mojave to learn the basics of macOSX.

After some initial difficulty, I have logged on to the mac, created an appleid, added payment details, signed on to the (Macosx) app store and itunes under mojave.

In the apple App store I selected to install two free apps I use under MS-Windows: Microsoft OneNote and OneDrive. There were a whole array of problems trying to install this way. However, I have now got to the point where app store shows these two applications as "Purchased" but they are not installed on the mac. I have several times tried to redownload the apps but they do not install and no install materials appear in the Download folder. There are no diagnostic / error messages indicating a problem - just no installing occurs.

I cannot find on the mac the apps I have "purchased" (they are free but marked as "purchased" in App Store) in either the Applications folder or in the Launcher. The way I can describe the behaviour it is like I have had my order for the OSX applications accepted by App Store but they haven't been delivered to my mac pro.

I have rebooted the macPro about 4 times and retried the "installation" and nothing installs and there are no error messages from App Store.

Any ideas as how to fix?

Separately - and maybe relevant or not - I can install apps from outside the app store but cannot install apps from inside the app store. For example, I went to the OBS website, downloaded the install package, ran it, and OBS is now installed and running on the mac - easy.


  • "Purchased" is an odd designation. If you click your name, bottom left of the main window in App Store, you should see either a button marked 'Open' or a Cloud icon with a downward arrow [depending on whether the app is on your Mac right now or needs to be [re]downloaded. Once an app is downloaded it will be in Applications [not Downloads] & also in the Launcher [Rocket icon in the Dock]
    – Tetsujin
    Sep 18, 2020 at 16:44
  • Thanks for the quick response. I clicked the cloud with the arrow about thee times earlier today and I get a spinning circle and nothing else - no downloads - no application.
    – Clive Long
    Sep 18, 2020 at 16:47
  • This icon - i.stack.imgur.com/uBg6L.png - which starts as a grey circle & gradually fills to blue as it downloads - or do you get a multi-coloured spinning cursor [the busy cursor]?
    – Tetsujin
    Sep 18, 2020 at 16:49
  • Thanks. On the "purchased" screen after I click on my account name in bottom-left corner of the mac App store screen , there is a blue cloud with a blue arrow pointing down next to each application. I click on the cloud/arrow and a pale grey circle starts spinning. One generated the message (something like) "There was a problem. Download cancelled" or the circle spins indefinitely . I have checked my credit card details entered in my apple account three times today. I thought I would never write the following "this whole process is a whole lot easier under Windows".
    – Clive Long
    Sep 18, 2020 at 17:14
  • 1
    @tetsujin Thanks for all your time and suggestions. i have opened up a question to Apple and the response has passed me on to someone else. I will update this thread when I get a fix or fail. Good point their servers maybe swamped at the moment. If only I could find a non-app store source of the install resources ..
    – Clive Long
    Sep 18, 2020 at 19:30

1 Answer 1


I installed Catalina using the "Dosdude1 Catalina patcher". The Mac Pro 5,1 (ex 4,1) boots, is stable and I have successfully downloaded 3 software applications from App store. What an amazing achievement that patcher is.

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