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I just called my ISP from my Mac using FaceTime - The call worked perfectly until I was asked to press 1 to speak to finance and I had no idea where to find the keypad - I only have controls to mute or hangup.

Demonstrating image

How can I use FaceTime to interact with these sorts of calls? I am running macOS Mojave 10.14.6.

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In the FaceTime app call window, shown towards the top right corner, click on the keypad button to reveal the keypad.

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The keypad button can be seen between the Video and the Mute button. Once clicked, it reveals the keypad interface.

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You can click on the keypad icon again to dismiss the UI.

The keypad icon is enabled in the recently released version of macOS Catalina 10.15.6. If you don't see it, consider updating your copy of macOS.

For older versions, where you don't see the keypad icon, click the phone call notification in the top-right corner of your screen and use the numbers on your keyboard to respond.

Tip: If you’re on a call and need to respond to prompts in an automated phone system, click the phone call notification in the top-right corner of your screen and use the numbers on your keyboard to respond.

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    15.6 was the missing bit of information. Thank you, will update :)
    – Joe
    Sep 3, 2020 at 10:31
  • 1
    (I've added more content to make it easier for other googlers, which has the unfortunate side effect of making your answer appear less smart. Apologies)
    – Joe
    Sep 3, 2020 at 10:32
  • Or, you can just whistle the tones. ;)
    – Jamie Cox
    Sep 4, 2020 at 1:12

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