I have the iPhone X with latest iOS installed.

Original Camera App: Front Camera and Back Camera: Non of them work. Black screen.

Third Party Camera Apps: Same issue.

SnapChat and Instagram: Front Facing camera works!! but not back camera.

I check the "Voice Over" feature some websites were suggesting but I don't have it enabled anyways. I have also done a “full restore factory settings” and backup/restore too.

So is it still a software issue or is it time to give up on this iPhone's camera?

  • Have you force restarted it? See: support.apple.com/guide/iphone/… Commented Aug 23, 2020 at 15:52
  • Force restart never resolved this for me and damages other apps since they can’t save their work @DavidSupportsMonica but it’s a valid thing to try if you have exhausted all the other steps first. I have seen this from time to time so it’s a real thing and not always hardware.
    – bmike
    Commented Aug 23, 2020 at 16:43
  • 1
    After the “full restore of factory settings” but before restoring your apps and settings, did you test out the camera? That’s the best time to test it out - in a “factory fresh” state. If it doesn’t work there, you’ve narrowed down the potential suspects.
    – Allan
    Commented Aug 23, 2020 at 16:58
  • @Allan : Yes first I did a factory fresh meaning non of my own "restore" in it. Still didn't work.
    – Blake
    Commented Aug 23, 2020 at 18:01
  • @DavidSupportsMonica : OK tried that one too. No luck.
    – Blake
    Commented Aug 23, 2020 at 18:07

1 Answer 1


I’ve seen this be a temporary situation.

  1. Power off your phone - normal controlled shut down
  2. Power it on - test camera app before you run any other app

If that fails, back up and restore the phone. I’ve not seen erase all content and settings fix this, but I always try that before I restore since it’s a lot faster and I’m about to reload a backup either way at that point.

Once you’re sure it’s not a software issue, then it’s time for a hardware repair or swap. Apple has replaced my camera module on that model phone and I was extremely satisfied with the results. Much cheaper than a new phone as well even if you pay for the repair instead of AppleCare or warranty.

  • done all these. Still No luck.
    – Blake
    Commented Aug 23, 2020 at 18:02

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