WhatsApp Desktop from the Mac App Store no longer launches after the July 20, 2020 update to version 2.2029.4.

System information: MacOS 10.13.6 High Sierra with all system updates installed WhatsApp for Mac 2.2029.4 (Mac App Store installation)

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Symptoms: A white screen opens then a message briefly appears "WhatsApp needed to restart because of a problem." The application then quits. Sometimes it is accompanied by a Mac crash report.

Troubleshooting steps:

  • Deleting and reinstalling from the Mac App store does not resolve
  • Deleting ~/Library/Containers/desktop.WhatsApp and relaunching does not resolve
  • 3
    Did you approach their Customer Support on this already? What was the answer you got there?
    – nohillside
    Jul 23, 2020 at 11:26
  • Please see apple.meta.stackexchange.com/questions/2508/… on how to resolve basic customer support issues and what is required to have it reopened.
    – nohillside
    Jul 23, 2020 at 13:56
  • @mamawildbear Can you post your solution as an answer below?
    – nohillside
    Jul 23, 2020 at 18:48

1 Answer 1


Updating to version 2.2029.5 released today fixed everything, it was indeed a bug on their previous build.

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