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I'm trying to start a call on iPhone 11 using MacBook Pro on macOS Catalina, however I'm getting an error message that says "Your iPhone needs to use the same iCloud and Facetime".

I've double-checked that FaceTime and iCloud accounts are the same on iPhone, yet the message won't go away. Is there a way to know what macOS thinks the accounts on iPhone and macOS are and how they are different? Or is there any other fix for this?

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To see devices attached to an account:

  • Sign into the Apple iCloud via a browser as the account you want to check
  • Drop down the arrow next to your name (top right)
  • Choose 'Settings'

The screen will then show you devices that are attached to that account.

The device MUST be running iOS 8, macOS Yosemite, or watchOS 1 or above (not an issue in your case).

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