I'm trying to start a call on iPhone 11 using MacBook Pro on macOS Catalina, however I'm getting an error message that says "Your iPhone needs to use the same iCloud and Facetime".

I've double-checked that FaceTime and iCloud accounts are the same on iPhone, yet the message won't go away. Is there a way to know what macOS thinks the accounts on iPhone and macOS are and how they are different? Or is there any other fix for this?

  • 1
    I have this question too, but it seems no solution is out yet. Anybody? Jun 2, 2022 at 7:27

1 Answer 1


To see devices attached to an account:

  • Sign into the Apple iCloud via a browser as the account you want to check
  • Drop down the arrow next to your name (top right)
  • Choose 'Settings'

The screen will then show you devices that are attached to that account.

The device MUST be running iOS 8, macOS Yosemite, or watchOS 1 or above (not an issue in your case).

  • Does not work, answer does not help
    – Saif
    Dec 26, 2022 at 7:58
  • @Saif what does not work? Don’t your devices run the correct systems?
    – Solar Mike
    Dec 26, 2022 at 8:48
  • Both iPhone and Mac are signed into same apple id, but calling from Mac does not work. (FYI calls from iPhone can be received on Mac but vice-versa does not work.) @SolarMike
    – Saif
    Dec 26, 2022 at 9:05
  • @saif So post your own new question linking to this one.
    – Solar Mike
    Dec 26, 2022 at 9:20

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