I've kept my Series 5 Apple Watch switched off for a long time and restarted it today. It shows "Device Locked. Unlock iPhone to start using Apple Watch" message when I wear it.

On my iPhone 7, the Watch app seems to have forgotten my Watch and shows the 'Start Pairing' screen, but when I go to start pairing mode, it doesn't detect the Watch, and the watch doesn't respond either. The watch is not listed when I go to manual mode as well.

What troubleshoot tips should I try?

1 Answer 1


To troubleshoot, I would follow the restore steps:

It mentions that bluetooth should be on on the phone and you should be connected to WiFi so if you can turn both of those on on both devices (might be hard on watch unless it prompts you) but if you can get the same WiFi router as the last time it booted, it might reconnect automatically.

Once that’s done, you might end up down the “watch won’t restart” article which has a few more things to try before you contact Apple Support. Even though force restarting the watch isn’t ideal, you might try that as well one time once WiFi and Bluetooth are enabled to the max extent you can manage.

  • I've done the restart and force restart but still no success. Bluetooth(in the phone) is on and the same Wifi network is there.
    – PasanW
    Jun 15, 2020 at 12:23
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    That's pretty clear @PasanW then you may have to restore and seek repair if it won't self rescue. I was hoping maybe you hadn't checked those items that weren't listed in the initial post.
    – bmike
    Jun 15, 2020 at 16:32
  • 1
    Resetting helped finally. Thanks a lot.
    – PasanW
    Jun 15, 2020 at 17:37
  • 1
    Wonderful news - I always love it when I can self-rescue. Better when I can help others to do so
    – bmike
    Jun 15, 2020 at 21:21

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