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My iPhone XS running iOS 13.4.1 is infected with malware, although the Block Pop-ups setting is enabled in Safari settings.

I am still getting pop-up Ads saying I made the 5-billionth search. Would upgrading iOS help to remove the malware?

  • What is the model of iPhone that you are using and the version of iOS running on it? – Nimesh Neema Jun 9 '20 at 21:36
  • iPhone XS - iOS 13.4.1 – Mariana Beaumont Jun 9 '20 at 21:41
  • Can you please clarify what do you mean by masters iOS update and Would installing iOS help to remove the malware?. iPhone runs iOS so it's already installed, and the current latest version is iOS 13.5.1 – Nimesh Neema Jun 9 '20 at 21:57
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    It is a typo - I meant latest iOS update. – Mariana Beaumont Jun 9 '20 at 22:07
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Consider going through the following relevant Apple Support document on how to block pop-up windows and handle persistent ads on Apple devices:

The document contains some very useful tips that go beyond just enabling Block Pop-ups. Notable points are quoted below:

  1. Always make sure you install the latest software updates for all your Apple products. Many software releases have important security updates and may include improvements that help control pop-ups.

  2. Make sure Safari security settings are turned on, particularly Block Pop-ups—for pop-up windows—and the Fraudulent Website Warning.

    On your iPhone, iPad, or iPod touch, go to Settings > Safari and turn on Block Pop-ups and Fraudulent Website Warning.

  3. If you see an annoying pop-up ad in Safari, you can go to the Search field and enter a new URL or search term to browse to a new site. If you don’t see the Search field on your iPhone, iPad, or iPod touch, tap the top of the screen to make it appear.

    Some pop-ups and ads have fake buttons that resemble the close button, so use caution if you try to close a pop-up or ad. If you're unsure, avoid interacting with the pop-up or ad and close the Safari window or tab.

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