I'm attempting to create a new Apple ID with a new @icloud.com email address from a new Mac user account.

I enter the required information, including a new unique iCloud email address. Attempting to use an already-used iCloud address gives a different error on a previous screen.

I also enter a phone number and receive a 2-factor code from Apple. I then agree to the terms of use.

However it then gives the error:

There was a problem creating your new Apple ID.

Your account cannot be created at this time.

There was a problem creating your new Apple ID. Your account cannot be created at this time.

What is the problem? Why can't I create an Apple ID?

This is a new Mac (provided by work), so I am 99% sure I am not hitting the per-device Apple ID limit.

  • Your machine needs to handshake with Apple’s servers. This is kind of like asking us why your order of face masks was not accepted. We can guess, but asking Target,com why might be more productive.
    – bmike
    May 27, 2020 at 3:20
  • @bmike sure, but I'm hoping that this generic error has a specific/reproducible cause and adding the error message to Ask Different will eventually get us all an answer. As is often the case with Apple errors.
    – pkamb
    May 27, 2020 at 3:28
  • 1
    Perfect. I will play the straight line and someone else can get clever if they figure a bug or if you find out your address got banned. It could even be someone that used the address before you and Apple has blacklisted it due to past malfeasance.
    – bmike
    May 27, 2020 at 3:30

2 Answers 2


I had to get setup on two macs in the same week. Both times the Apple ID thing didn’t work on initial setup so I skipped it. The first app I had to find through the App Store prompted me for the id again and there it just worked with no issues. At no point did I encounter a meaningful error.


I like to check Apple system status when I can’t use their online services.

It has a contact link for when you have an issue that isn’t described. As mentioned in the comments - it’s not easy to know if you need to retry or there’s a more permanent issue, but waiting is always an option to avoid a call to support. I would try once in a few hours, then again tomorrow, then ask support if you haven’t waited a little to try again already.

  • everything looks green, same issue May 27, 2020 at 19:33
  • Was Apple suppprt able to help you as well, @DusanBosnjak'pailhead' ?
    – bmike
    May 27, 2020 at 21:17
  • 1
    Awesome - glad it was temporary. Try again later is a pet peeve error of mine. “this attempt failed” or if you must “at this time” is clear to me.
    – bmike
    May 28, 2020 at 3:42
  • 1
    Yes. I’ve added an answer. Jun 7, 2020 at 9:22
  • 1
    I don’t think it’s an issue of the right moment. I think there’s a batch of macs that have a bug. Jun 7, 2020 at 21:14

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