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I am not getting any sound on FaceTime. The picture is fine but audio is neither sent or received.

How would I troubleshoot this on macOS 10.13.6?

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If the audio is not sent there is nothing you can do. It sounds like there is no audio on the other end. I have system 10.13.6 and Facetime works fine for me. Call a friend who has Facetime and see if it works. Maybe the sender has the volume turned off. Also check your volume is turned up.

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