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I have an iPhone 6s with 64 GB of storage, all of which is used. I'm using iTunes version 12.10.6.2 on a Window 10 laptop. When I try to back up my iPhone using iTunes, I get the message "iTunes could not back up the iPhone 'xxxxx' because not enough free space is available on this computer."

Why am I getting the message that there's not enough space when I know I have plenty on my laptop?

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Usually when I see this issue, it's one of the following:

  1. The iTunes backup folder is missing, damaged, or has incorrect permissions.
  2. The iTunes backup folder was previously redirected to an external drive that's now disconnected (a fancy variant on missing really :))

There's two locations for the iTunes backup folder, depending on whether you installed iTunes direct from Apple or via the Microsoft Windows 10 store.

Direct from Apple:

  1. In the Windows search bar type %appdata% (with the percents) and press return/enter. A file browser window will open to the Application Data folder.
  2. From there, navigate to Apple Computer -> MobileSync -> Backup.

From the Windows 10 store: 1. In the Windows search bar paste %userprofile%\Apple\MobileSync\Backup and press return/enter. A file browser window will open to the iTunes backups folder.

Do you have one or both of these folders? I usually like to start by recommending renaming the existing Backup folder and making a fresh new folder named Backup (must be named exactly Backup) and seeing if that helps.

My blog post about how to find the iTunes backup folders: https://deciphertools.com/blog/where-are-iphone-backups/ (Obvious disclaimer: I'm linking to myself as a reference.)

I have more suggestions about fixing an error making a backup here https://deciphertools.com/blog/fix-iphone-backup-corrupt/ under the section "iPhone Backup Corrupt or Not Compatible - Can't Back Up" There's tips about errors restoring a backup as well, but please don't try those for this issue!

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    I renamed the folder and created a new one called Backup, and it worked! Thanks :) – Kally Apr 22 '20 at 5:38
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    I DELETED THE FOLDER AND CREATED A NEW FOLDER WITH THE SAME NAME. WORKED LIKE A CHARM. MAYBE THERE WAS A PROBLEM WITH THE FOLDER PROPERTIES OR MAYBE THE FOLDER WAS CORRUPTED. THANKS FOR THE TIP KALLY. XO. – Aurolina Pal Nov 6 '20 at 10:48

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