One of my contacts with whom I exchange iMessages, has started showing ⌛︎ Preview Hidden in the macOS Messages app just below their name.

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Interestingly, this is not shown in the Messages app on my iPad and iPhone, just the Mac. Also, I have not enabled Hide Alerts for the said contact. I am able to communicate with them normally, and I also receive the notifications for any messages that they send.

My questions are:

  1. What does ⌛︎ Preview Hidden mean?

  2. What causes it to get enabled?

  3. How to remove/disable it?

  4. Does it apply to all the devices linked to my Apple ID and where Messages are enabled?

I use Messages in iCloud, and I am running current up-to-date version of OS on all the devices that I use (macOS Catalina 10.15.4 (19E287) on Mac and iOS/iPadOS 13.4.1 on iPhones/iPads).

  • 1
    On the bright side, you aren't the only one. Someone on the Apple Forums posted a similar question last week. Apr 19, 2020 at 7:32
  • 1
    By any chance, do you have Parental Control or Screen Time settings enabled? This contact may be setup as a "Restricted Contact". Apr 19, 2020 at 7:33
  • @RushilSrivastava No and no.
    – Nimesh Neema
    Apr 19, 2020 at 7:38
  • @RushilSrivastava Thanks for sharing the link to Apple Support Communities.
    – Nimesh Neema
    Apr 19, 2020 at 7:39

1 Answer 1


I had this too and this seemed to give me what I wanted (the preview): System Preferences->Notifications->Messages->Show Notification Preview->set to Always. Then Quit Messages and restart.

  • Wow. My "Show nofications preview" preference is only a checkbox in 10.15.4. So, I should interpret that preference to mean "do not show a preview and don't show any messages either". Big a** eye roll.
    – Jeff Holt
    May 28, 2020 at 19:01

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