I have a MacBook Pro 2016 (with Touch Bar), yesterday I installed Snap Camera (by Snapchat) and it worked while I was on a video call. Afterwards, when the call had ended the green camera light got stuck on.

I force quit all apps but it stayed on, I then restarted the Mac and the light persisted through the whole reboot. So I then shutdown the Mac and it turned off.

Since then, camera has not worked. I reset the SMC, PRAM and am currently waiting for macOS to reinstall (didn't wipe data).

It sounds like there is a hardware issue to me, but just seems like a funny coincidence that it occurred immediately after finishing a video call where I had just used Snap Camera for the first time.

My Apple Care has now expired, so guess I'm out of luck? Anything else I can try?

1 Answer 1


This probably isn't a hardware issue. Third party apps can cause issues with Apple hardware. Do you have Bootcamp installed? If you do, does it work in Windows 10? Try changing your privacy settings.

  • I don't have it installed unfortunately. I wasn't worried at first, I was sure a SMC reset would fix it. I've uninstalled the third party app now and still can't get it to work - tried safe mode too. Also ran Apple Diagnostics and it found nothing. Praying it is a software problem, but I'm almost out of ideas. Commented Apr 1, 2020 at 21:46
  • Try checking if you can reinstall drivers. Also try installing the original version of macOS that came with your computer (not wiping everything). Check this: support.apple.com/guide/mac-help/reinstall-macos-mchlp1599/mac
    – user368931
    Commented Apr 1, 2020 at 21:48
  • Also check out this: discussions.apple.com/thread/7529179
    – user368931
    Commented Apr 1, 2020 at 21:50

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