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I purchased a C270 (in early February) that I use with my Mac. However in Zoom and other software it identifies as USB-camera #3 and the microphone identifies as Unknown USB Audio Device. When I plugged it into a Windows 10-laptop it was immediately identified as HD C270. I tried searching on the Logitech website for a new driver or anything but there isn't anything like that.

I find it a little annoying, especially since I also have a cheap USB microphone that identifies as USB MICROPHONE, I find it annoying that I can not see the proper labels in selection dialogs.

This is how the device shows up in system_profiler SPUSBDataType:

                Miscellaneous Device:

                  Product ID: 0x0825
                  Vendor ID: 0x046d  (Logitech Inc.)
                  Version: 0.12
                  Serial Number: A2CC4DD0
                  Speed: Up to 480 Mb/sec
                  Location ID: 0x14132100 / 20
                  Current Available (mA): 500
                  Current Required (mA): 500
                  Extra Operating Current (mA): 0

Is there any way I can add my own labels to this device?

  • Does the camera work as expected (so it's just the labels which are wrong)? Did you check on logi.com whether there are is any support software available? – nohillside Mar 31 '20 at 6:51
  • My previous experience refuses to accept that out of all brands Logitech dropped the ball so badly. I bought C310 (nearly identical to C270), but it's also identified as "unknown usb audio device". There is a Camera Settings App, but it doesn't allow to change the device name. – Ivan Balashov Oct 12 '20 at 8:49
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Many Logitech webcams have only the bare minimum support on Mac. From their descriptions…

SYSTEM REQUIREMENTS
Compatible with:
Windows® 10 or later, Windows 8, Windows 7

Works in USB Video Device Class (UVC) mode with supported video-calling clients:
macOS 10.10 or later

The only way I've ever been able to leverage any better behaviour from mine was to get WebCam Settings available from the App Store at $8. There's no free trial, so you'd have to take a punt, but the C270 is listed as supported.

From comments - apparently Logitech do now make software for Mac support.
The C270 can use the Camera Settings app.
My older C920 has a beta Logitech Capture

You are probably best going through from the front page for your own camera if it's not one of these, to see what's specifically on offer.

  • There is a settings app available on logi.com, not sure whether it helps though. – nohillside Mar 31 '20 at 7:22
  • Ah… interesting. That didn't exist when I got mine. The C270 has the 'Camera Settings' app, my C920 has just a beta 'Logitech Capture' so I can't try their settings app. – Tetsujin Mar 31 '20 at 7:58
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    Yeah, I have the settings app, that allows me to change white balance and so on, but does not help with improved device naming or such. – MichielB Mar 31 '20 at 8:05
  • hmm… OK. I don't know for certain whether Webcam Settings will lever considerably more information or usage out of the camera than Logitech's own software. It might be worth a punt for 8 bucks, but you'd have to make that call - unless we can find someone reading this who already has the same cam & software pairing. – Tetsujin Mar 31 '20 at 8:12

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