1

I purchased a C270 (in early February) that I use with my Mac. However in Zoom and other software it identifies as USB-camera #3 and the microphone identifies as Unknown USB Audio Device. When I plugged it into a Windows 10-laptop it was immediately identified as HD C270. I tried searching on the Logitech website for a new driver or anything but there isn't anything like that.

I find it a little annoying, especially since I also have a cheap USB microphone that identifies as USB MICROPHONE, I find it annoying that I can not see the proper labels in selection dialogs.

This is how the device shows up in system_profiler SPUSBDataType:

                Miscellaneous Device:

                  Product ID: 0x0825
                  Vendor ID: 0x046d  (Logitech Inc.)
                  Version: 0.12
                  Serial Number: A2CC4DD0
                  Speed: Up to 480 Mb/sec
                  Location ID: 0x14132100 / 20
                  Current Available (mA): 500
                  Current Required (mA): 500
                  Extra Operating Current (mA): 0

Is there any way I can add my own labels to this device?

Improve this question
2
  • Does the camera work as expected (so it's just the labels which are wrong)? Did you check on logi.com whether there are is any support software available?
    – nohillside ♦
    Commented Mar 31, 2020 at 6:51
  • My previous experience refuses to accept that out of all brands Logitech dropped the ball so badly. I bought C310 (nearly identical to C270), but it's also identified as "unknown usb audio device". There is a Camera Settings App, but it doesn't allow to change the device name.
    – Ivan Balashov
    Commented Oct 12, 2020 at 8:49

1 Answer 1

Reset to default
3

Many Logitech webcams have only the bare minimum support on Mac. From their descriptions…

SYSTEM REQUIREMENTS
Compatible with:
Windows® 10 or later, Windows 8, Windows 7

Works in USB Video Device Class (UVC) mode with supported video-calling clients:
macOS 10.10 or later

The only way I've ever been able to leverage any better behaviour from mine was to get WebCam Settings available from the App Store at $8. There's no free trial, so you'd have to take a punt, but the C270 is listed as supported.

From comments - apparently Logitech do now make software for Mac support.
The C270 can use the Camera Settings app.
My older C920 has a beta Logitech Capture

You are probably best going through from the front page for your own camera if it's not one of these, to see what's specifically on offer.

Improve this answer
4
  • There is a settings app available on logi.com, not sure whether it helps though.
    – nohillside ♦
    Commented Mar 31, 2020 at 7:22
  • Ah… interesting. That didn't exist when I got mine. The C270 has the 'Camera Settings' app, my C920 has just a beta 'Logitech Capture' so I can't try their settings app.
    – Tetsujin
    Commented Mar 31, 2020 at 7:58
  • 2
    Yeah, I have the settings app, that allows me to change white balance and so on, but does not help with improved device naming or such.
    – MichielB
    Commented Mar 31, 2020 at 8:05
  • hmm… OK. I don't know for certain whether Webcam Settings will lever considerably more information or usage out of the camera than Logitech's own software. It might be worth a punt for 8 bucks, but you'd have to make that call - unless we can find someone reading this who already has the same cam & software pairing.
    – Tetsujin
    Commented Mar 31, 2020 at 8:12

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .