After connect to usb, winXP can open itunes but there is no device on left bar.

I tried re-install iTunes. Reboot iPod, disable anti-virus daemon etc etc, still no go.

Anything else I can do?

  • Faulty cable? Faulty USB port? Will the iPod mount on another computer?
    – jaberg
    Commented Jan 29, 2012 at 22:35
  • Tried a second winXP PC. Same. iPod is treated as a mobile disk. iTunes is revived but there is no iPod listed at all. If open the disk from "my computer", there are 3 folders: Calendars, Contacts, Notes. What can I do now?
    – Hao
    Commented Jan 30, 2012 at 6:29

1 Answer 1


Apple's Knowledgebase suggests a multi-step process for troubleshooting this issue.

  1. Try the iPod troubleshooting assistant: If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).

If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.

  1. Restart the iPod Service
  2. Restart the Apple Mobile Device Service
  3. Empty your Temp directory and restart
  4. Verify that the Apple Mobile Device USB Driver is installed
  5. Change your iPod's drive letter
  6. Remove and reinstall iTunes
  7. Disable conflicting System Services and Startup Items

Apple's iPod: Appears in Windows but not in iTunes contains more details about these steps.

  • I read and followed that. Only, I can't find "Apple Mobile Device USB Driver" from the hardware manager. But I have "iPod device" under "disk" section. I tried to update its driver to ipod driver according to the assistant, but when "install from disk", I can't see iPod. That's when I stop..
    – Hao
    Commented Jan 30, 2012 at 15:08

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