After entering the Title for this question, I see numerous links to (perhaps) similar questions regarding
Preview's failure to select or copy text from a PDF document. And so this question may do nothing more than document another malfunction.
My current system: The hardware is
MacBook Pro (16-inch, 2019), my OS is
macOS Catalina, ver 10.15.3, the software is
Preview, Version 11.0 (999.4). My research turned up this not-so-helpful (at least in this case) document from Apple Support.
I need to copy and paste data from bank statements that are delivered in PDF. I've done this for years, across several versions of macOS (most recently Mojave), and it's always worked. Today, for the first time, I downloaded some PDFs from the bank on my current system. Unfortunately, it seems
Preview can no longer be bothered:
Preview was unable to select (or copy) any data from any of the three PDFs I downloaded todayNote1. Here's what I did in an effort to isolate the problem:
On my current system: I opened all 3 documents in both
Firefoxbrowsers using the
File... Open...menu. I was able to select and copy any passages I chose in both browsers.
On my current system: I opened several PDFs that I downloaded and saved from older macOS systems (Mojave, High Sierra, etc). I was able to select and copy any passages I chose.
I fired up my Mojave system, and opened all 3 documents in
Preview ver 10.1 (9188.8.131.52); I was able to select and copy any passages I chose.
I finally called "Apple Care" (now an oxymoron) to get help. After a 45 minute wait, and a lengthy conversation with "first level" support, "second level" support was summoned. Without hesitation, "second level" said this: "Apple doesn't actually support PDF files with Preview. There is nothing we can do to help you."
I know others have experienced problems with Preview and PDF files, but does anyone have any idea (or cogent theories) re the cause or the cure for this? For example, is it possible to downgrade to an earlier version of
Preview on Catalina?
Note 1: While the PDF was loaded in
Preview, command A would select a few odd passages from the document - these were the bank's logo at the top of each page, and a long string that had no meaning to me - perhaps an internal document number?