Steps that lead to iPhone X being in recovery mode

  • Phone runs out of battery and dies
  • Phone put on charge and left alone
  • Presumably that automatical tried to update to 13.3.1
  • After some time (10-15 minutes) saw that it got stuck on apple logo with black screen
  • Did force restart
  • Got stuck at it again
  • Put in recovery mode
  • Connected to PC and attempted to update via iTunes
  • Through iTunes update started, saw on iPhone apple logo and bar indicating that it was loading
  • Around 15% of that bar iTunes shows error 14

Tried different tools, even bough one that SHOULD'VE fix it but did not.

Now attempting to update to iOS 13

Goal Copy media files (image, videos) from iPhone (there are no backups) so that i could do factory reset.

Any tips ?

  • Have you tried a different usb cable and different usb port when connected to iTunes? Error 14 is due to something wrong with the usb connection.
    – fsb
    Commented Mar 11, 2020 at 11:52
  • yes, i have another usb cable and tried different usb port, both on MAC and PC. Still error 14 is showing.
    – I M
    Commented Mar 11, 2020 at 11:57
  • Do you have any problems charging the iPhone? I'm thinking that error is not the cable or the computer but it's the lightning port on the iPhone.
    – fsb
    Commented Mar 11, 2020 at 12:18
  • there have been no issues with charging it.
    – I M
    Commented Mar 11, 2020 at 13:30

1 Answer 1


There is no way to restore if you have not made a backup. If you only want to retrieve certain files, try this or one of these tools. They let you choose PHOTos and Vids to recover.


  • The OP didn't ask to do a restore, but to copy off some files. You answer may be technically accurate, but it doesn't directly address the OP's question.
    – Allan
    Commented Mar 14, 2020 at 14:14
  • What Files do you want to recover, I M
    – NSLabs
    Commented May 14, 2020 at 1:21

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