I forgot my passcode and kept entering wrong ones. In the end, I reset the phone and reinstalled the latest iOS (13.3.1).

Now on startup, it sends a 2FA code to a number I have never seen and it's not in the format of my country (Iran).

When I bought the phone (iPhone 6S), I put in my SIM card for the 2FA. I have received codes from Apple before on this same number. Now it's changed and I receive the error: "Your request could not be completed because of an error. Try again later."

This has been happening for hours so it's not due to low server capacity.

  • 1
    Contact Apple!... Commented Mar 8, 2020 at 15:39
  • No Apple support in Iran.
    – Elliot
    Commented Mar 8, 2020 at 15:43
  • Call their US support number instead
    – jksoegaard
    Commented Mar 8, 2020 at 15:51
  • @Madara you can choose "other Middle East". support.apple.com/en-mide/HT204921
    – Nic
    Commented Mar 8, 2020 at 16:14
  • Please describe how you fixed it so that others can benefit!
    – jksoegaard
    Commented Mar 8, 2020 at 18:34

1 Answer 1


You need to begin the account recovery process with Apple. Nobody on this site can help you change your 2FA settings or reset your password because this site is not run by Apple Employees.

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